Welcome to the Help page 
 
 
1)  I don't seem to be receiving the o50social emails
 
2)  How does this site work? What's free and what's not?
 
9)  Is there anyway of stopping people coming in under different names causing trouble?
 

 
 
 I don't seem to be receiving the o50social emails
o50social members and staff rely on email in order to correspond and contact you. For this reason it is essential you keep your email account up-to-date and active at all times.
 
Some free 'Web based' email services such as Yahoo and Hotmail have junk mail filters on them. These are designed to filter out the nasty Spam and junk mail that can invade your email address. These filters can often also put o50social correspondence into your junk mail box.
To stop this from happening follow the instructions below:
 
Click here for Instructions for Yahoo

Click here for Instructions for other email programmes
 
 

 
Instructions for Hotmail
Hotmail users will need to check their "Junk E Mail" folder
You will need to add the team@o50social.com email address to your 'Safe List'. To do this follow the steps below.
1. Log into your hotmail account
2. Click on Contacts
3. Click on Safe List on the left
4. Type in o50social.com
5. Click Add

 
 
 
 

 
 
Yahoo

Firstly check in your 'BULK' folder for any o50social emails.
1. Log into your Yahoo account
2. Click on  Addresses then Add Contact
3. In the Name and Nickname fields type in o50social.com
4. In the Email field type in @o50social.com
5. Click save then done
 
 
 
 

 

Most Other Email Clients

The basic concepts is to add the "o50social.com" as an email address in your contact list or address book. Once your email programme lists o50social.com as a genuine contact you shouldn't have too many problems receiving the emails. It pays to look in your junk mail folder often in case you have missed any correspondence from us.
 

 
  
  
 
 
  How does this site work? What's free and what's not?
The o50social website is a 'Worldwide hang-out for over-fifties'
We provide various features, some are offered to you for free while others require paid membership.
 
Registration is Free and offers the following benefits:
  • Upload your photo and maintain your own personal profile.
  • Participate in discussions in the discussion board.
  • Thousands of people can view your profile and contact you directly.
  • Search for interesting people & read their profiles. (contact can then be initiated by simply upgrading to 'Paid Member' status.
  • Publish your story for free in the library.
 
Click here to see what is available to paid members or if you wish to upgrade now to become a Paid member.
 

 
 
 
 
 
  I've forgotten my password
 
If you have forgotten your password then simply click on this link.  You will be asked for your username and email address, (make sure you put in exactly the same username as you normally use (capitalization matters) and enter the exact email address that you used to sign up with. Your details will then be automatically sent to that email address as long as it matches whats on our records. This helps to protect your security.
 
If you have lost your username and or can't remember which email address you used you will have to register again. If you were a paid member go to your 'My Profile' area and click on the contact support link.
 

 
 
 
 
 
 
  I'm having problems logging in and/or can't post
 
It is important to understand that in this day and age, different computers, bowsers, internet connections and browser settings all can contribute to problems using o50social
It's a process of elimination, certainly if you ask us for help we will need as much detail as possible.
Note: Browser is a term used to describe the program you use to 'surf the web' e.g. Interent Explorer or Firefox 
 
Have you tried the 'Problems logging in' page? If not please click here
 
Are you typing in your details correctly? 
Firstly check you are typing your username and password EXACTLY as they appeared on the email from o50social (capitalization matters). The most commen mistake is people not being exact as to what they type in. On computers if you leave out a '.' or '/' or type 'g' instead of 'G', things just wont work.
 
Lost your username and password? 
If your not sure of your username and password then click the 'Forgot password' link in the middle of the homepage. You will be asked for your username and email address, (make sure you put in exactly the same username as you normally use (capitalization matters) and enter the exact email address that you used to sign up with. Your details will then be automatically sent to that email address as long as it matches whats on our records.

Are you an AOL user?
AOL users have been known to have extra hassles logging in due to the way AOL interent works.
 
Cookie problems?
Check your cookie settings, if you are using Internet Explorer, go to 'Internet Options' by clicking 'Tools' in the main menu, and click the 'Privacy' tab across the top. The slider must be set to 'Medium High' or lower. If it says 'Custom', click the 'Default' button to reset the slider. 
 
 
Sometimes users will have trouble logging in or they appear logged in but can't post in the discussion board. This quite often is no fault of the o50social website but may be related to your browsers 'cookies'. Internet Explorer.
 
Try using our 'Problems signing in' page.
 

 
 
 
 
Are you using Dial-up or Broadband
Dial up connections will sometimes drop-out while you are typing a long story or information into this site, nothing we can do about this one unfortunately except suggest you upgrade to broadband. You may just have to keep using the 'Problems logging in' page.
 
Need more help?
Report your problem to o50social, we will look at it and will try to fix the problem. We want to make this site easier to use. Click here to submit details. It may take up to 7 days or so for us to address issues.
 
Try this if you think it's your browser 
You might want to download a new FREE browser. There is a free browser which is very good, called Firefox. Go to http://www.mozilla.com/firefox/
Its a free download.
 
All else has failed? 
You might need to speak to a computer guy to find out if anything is wrong with your browser, computer, internet connection or internet settings.
 
 

 
 
 
 
 
 Do you believe you are being slandered or can you see abuse?
 
What to do: - It will be reviewed and dealt with
• Report it via the 'report as advertising or abuse' link.
• To add someone to your 'ignore list' just click the 'add to my ignore list' link at the top of an email or wink they have sent you.
• If you are in the chat room click on their name then choose 'Ignore'
• Don't be tempted to respond, just ignore them.  
 
 
What not to do: - This will get you deactivated too.
• Respond with a harsh rebuke
• Complain about the lack of monitoring on this site
• Start a rebellion and get others upset
 
In order for the administrators to see clearly who is the trouble maker, stay out of any arguments. If it becomes a 2 sided abuse session then both parties will be de-activated no questions asked. Don't be tempted to let your reaction become worse than the original attack!
 
 

 
 
 
 I want to talk to the administrator of this site
 
If you really need to talk to the administrator of this site about something you will need to click here to upgrade. Only paid members will receive support for an issue. You will then be able to click 'contact support' and send us a message.
As you can appreciate we have thousands of free members and if we chatted individually to each of them this site would not exist. Cheers and thanks for supporting a great site.
 
 

 
 
 
 I want to de-activate myself and leave o50social!
 
Click here to de-activate your account and leave o50social
 
 
 

 
 
 
 Is there anyway of stopping people coming in under different names causing trouble?
The website requires every new person to have a new email address, so someone wishing to come in under different names must have and keep track of multiple emails. This is the only system that will slow these people down. If you see abuse, please report it and our staff can look at it.